Refund & Cancellation Policy
Updated: September 12, 2026 · Effective: July 25, 2026
These terms apply to every purchase — a one-time "Design one space" purchase as well as a subscription. By purchasing you agree to them and to the Terms of Service.
Cancelling
A one-time purchase has no renewal, so there is nothing to cancel: its design credits are simply valid for the period stated at purchase (currently 90 days). You can cancel a subscription at any time from Account → Subscription → Manage/cancel (Stripe's customer portal). Cancellation takes effect at the end of the current billing period: you keep your remaining design credits until then, and you are not charged again. The extra-projects add-on can be removed from the same panel (you may first need to delete projects so you fit within your tier's limit). Your saved projects remain viewable on the free tier.
Refunds
- First subscription: if you're unhappy within 7 days of your first payment and have generated fewer than 3 designs (regardless of the design credits each cost), contact us for a full refund.
- Renewals: charged renewals are generally non-refundable, but if you cancelled before renewal and were still charged, or a renewal went through with zero usage in the new period, we'll refund it.
- One-time "Design one space" purchase: if you used none of its design credits, contact us within 14 days of the purchase for a full refund. Once a design has been generated the purchase is non-refundable, except for service failures below.
- Additional designs bought on top of a plan: the same rule as the one-time purchase above — a full refund within 14 days if none of the design credits were used.
- Service failures: designs that fail never consume design credits. If a billing or product error charges you incorrectly, we'll correct it.
Unused design credits aren't convertible to cash, and monthly design credits don't roll over between months. Refunds are returned to the original payment method via Stripe, typically within 5–10 business days.
How to reach us
Email support@realmatize.com from your account address with the subject "Refund" — include the approximate charge date.