Refund & Cancellation Policy

Effective: July 25, 2026

Cancelling

You can cancel your subscription at any time from Account → Subscription → Manage/cancel (Stripe's customer portal). Cancellation takes effect at the end of the current billing period: you keep your remaining credits until then, and you are not charged again. The extra-projects add-on can be removed from the same panel (you may first need to delete projects so you fit within your tier's limit). Your saved projects remain viewable on the free tier.

Refunds

First subscription: if you're unhappy within 7 days of your first payment and have generated fewer than 3 designs (regardless of the credits each cost), contact us for a full refund.
Renewals: charged renewals are generally non-refundable, but if you cancelled before renewal and were still charged, or a renewal went through with zero usage in the new period, we'll refund it.
Credit top-ups: top-ups are delivered instantly and apply to the current billing month — unused top-up credits expire when the month ends. If you bought a top-up and used none of its credits, contact us within 14 days of the purchase for a full refund.
Service failures: design plans that fail never consume credits. If a billing or product error charges you incorrectly, we'll correct it.

Unused credits aren't convertible to cash, and monthly credits don't roll over between months. Refunds are returned to the original payment method via Stripe, typically within 5–10 business days.

How to reach us

Email support@realmatize.com from your account address with the subject "Refund" — include the approximate charge date.